Return and Refund Policy
JD Fine Stones
1. Consumer Guarantees
Customers are entitled to a repair, replacement, or refund if a product:
• is faulty or defective
• is not of acceptable quality
• does not match its description or images
• is not fit for the disclosed purpose
Where the problem is major, the customer may choose a replacement or refund. Where the problem is minor, we may offer a repair or replacement.
The following situations are not considered faults:
• damage caused by misuse, accidents, or lack of reasonable care
• general wear and tear
• tarnishing resulting from exposure to chemicals, cosmetics, water, or other environmental factors
2. Change of Mind Returns
Because jewellery is a personal and often custom-sized item, we accept change-of-mind returns subject to the conditions below:
• The item must be returned within [14] days of delivery.
• The item must be unworn, unused, and in original condition, including all packaging, tags, certificates, and accessories.
• Change-of-mind returns are not accepted for:
– earrings (for hygiene reasons)
– custom-made items
– engraved or personalised items
– resized or altered items
If the return is approved, customers may choose either a store credit or a refund (minus shipping fees, if applicable).
3. Returning Faulty or Incorrect Items
If a product arrives damaged, incorrect, or appears faulty:
• Contact us as soon as possible, providing your order number and photographs of the issue.
• If the item is deemed faulty or incorrect, we will provide a repair, replacement, or refund at no cost to the customer, including covering return postage.
4. Return Process
Submit a return request via the ‘Contact’ page
Await confirmation and instructions before sending any product back.
Package the item securely to prevent damage in transit.
Once the return is received and inspected, we will notify you of the outcome and process the applicable remedy.
5. Shipping Costs
• For items returned due to a fault or our error, we cover all return and replacement shipping costs.
• For change-of-mind returns, customers are responsible for return shipping and any related costs.
6. Proof of Purchase
A valid proof of purchase (e.g., order confirmation, tax invoice, or payment receipt) is required for all returns or warranty claims.
7. Warranties
Some products may come with additional manufacturer warranties.
8. Contact Details
For all return enquiries or support, please contact us by navigating to the ‘Contact’ page and filling out the form.